Support

Need help with GenTrip? Send us a message from the app (Settings → Send feedback) or email gentripapp@gmail.com. We usually reply within 1–2 days.

What to include

• What happened, and what you expected
• Your device and the app version (at the bottom of Settings)
• The trip it happened on, if any
• Screenshots, if they help

Account

• Can’t sign in? Use the same method you signed up with: email, Apple or Google. With email, tap “Forgot password?” to get a reset link.
• Delete your account: Settings → Delete account. This removes your account and your trips for good.

GenTrip Pro

• Manage or cancel: on your iPhone, open Settings → your name → Subscriptions → GenTrip.
• Pro missing after a purchase or a new phone? Open the Pro screen in the app and tap “Restore purchases”, signed in to the same GenTrip account.
• Refunds are handled by Apple at reportaproblem.apple.com.

Trips

• A stop is wrong or closed? Ask the planner to change it, and tell us so we can improve. Always check opening hours before you go.
• Trip not updating? Check your connection, then pull down on your trip list to refresh. Trips you have opened stay readable offline.
• App crashing? Update to the latest version from the App Store and restart the app. If it keeps happening, email us.